Conflict Management and Negotiation Skills– Certificate Awarded

This course equips participants with practical techniques to navigate workplace conflicts and achieve mutually beneficial outcomes. Learners will develop skills...

Regina Okyere Darko

English

Certificate Course

05h 00m

Course Overview

Equip yourself with the essential tools to navigate workplace friction and secure better deals with this fully online, self-paced course designed for students and working professionals. This curriculum moves beyond theory, emphasizing practical application through templates, roleplays, and reflective learning to ensure you can apply your new skills directly to your career.

What You Will Learn:

Diagnose & De-escalate: Identify the sources of workplace conflict and apply active listening and diagnostic questioning to lower tensions.
Master Negotiation Mechanics: Learn to design and execute robust negotiation plans using BATNA (Best Alternative to a Negotiated Agreement), anchors, and concession patterns.
Create Value: Move past simple "compromise" to master integrative bargaining—uncovering hidden interests to create joint value and "win-win" outcomes.
Mediation & Team Leadership: Acquire professional mediation techniques to resolve disputes and learn how to coordinate high-performing negotiation teams.
Global & Ethical Contexts: Navigate the complexities of cross-cultural negotiations and build sustainable, ethical agreements in an international landscape.

Course Features:

Practical Toolkit: Gain access to downloadable resources including a BATNA calculator, Negotiation Plan templates, and a Cross-Cultural checklist.
Interactive Learning: Engage with scenario-based micro-exercises, video demonstrations, and roleplay recordings.
Capstone Simulation: Apply everything you’ve learned in a final major negotiation simulation, producing a professional-grade negotiated agreement and reflection report.

By the end of this course, you will be able to confidently select the right strategy for any conflict and move from claiming value to creating it

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Regina Okyere Darko

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Coaching, Facilitator, Project Management, Executive, Accounting, MPhil. A multifaceted Coaching, Facilitation, Project Management, and Learning & Development professional with strong expertise in learner support, youth empowerment, entrepreneurship training, and educational program coordination. She is passionate about helping individuals and organizations grow through structured learning, mindset transformation, and practical capacity building. She currently serves as a Student Support Executive at Step Up Business School, where she provides academic and professional guidance to learners. Her role focuses on creating a supportive and inclusive learning environment by offering resources, coaching, and continuous assistance that enable students to succeed in their professional journeys. She is known for her empathetic approach, strong communication skills, and ability to help learners unlock their full potential. In addition, she is a Program Coordinator and Trainer with Junior Achievement Ghana, where she supports the delivery of the JA Cha-Ching financial literacy program in schools across the Ashanti Region. She coordinates training sessions, facilitates learning activities, and contributes to monitoring and evaluation processes that strengthen financial literacy education among young learners. She also serves as a Business and Entrepreneurship Coaching Associate with Africa Entrepreneurship School (AES), where she delivers training and consulting services focused on entrepreneurship mindset development, business growth, and performance improvement. Her work helps clients and trainees build practical entrepreneurial skills and adopt sustainable business practices. As an Employability Skills Facilitator with Youth Opportunity and Transformation in Africa (YOTA Ghana), she provides training in job readiness, employability development, and youth empowerment. She equips beneficiaries of employment programs with essential skills needed to transition successfully into the workforce. She is also a Board Member of Universal Light Media Foundation Ghana, where she contributes to project oversight, community engagement, event planning, and strategic advisory functions that support youth development and social impact initiatives. Her leadership journey includes being an Alumni of Lead For Ghana, a prestigious leadership development fellowship where she was trained in civic leadership, community engagement, and systems thinking. She continues to apply these principles in her work across education and development spaces. She previously co-founded My Mirror Foundation, an initiative focused on the well-being and support of the elderly, demonstrating her long-standing commitment to social impact and community care. She also served as a Formal School Administrator at Savannah International Academy, where she supported school operations, administration, and academic coordination, further strengthening her experience in educational management. Across all her roles, she is recognized for her ability to combine coaching, facilitation, and program management to drive learning outcomes and personal transformation. Her work consistently focuses on empowering people—especially youth and learners—with the skills, mindset, and confidence needed to succeed in education, career, and entrepreneurship. Driven by purpose and impact, she continues to build platforms and programs that strengthen human potential, improve employability, and support sustainable personal and professional growth.

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Students
0
language
English
Duration
05h 00m
Level
intermediate
Expiry period
1 Months
Certificate
Yes